Job Information Outreach Worker - Balad NGO Information
Contact Name HR
Contact Email
Job Information
Contract Duration 10 Months
Governorate Salah Al-Din
Job Shift
Nationality National
Working Hours Full Time
Posted 2022-01-16
Minimum Education Bachelor Degree
Degree Title
Minimum Experience Fresh
Required Travel
Job Status
No Of Jobs 1
Published Date 2022-01-16
Deadline Date 2022-02-03
[Balad,Iraq ]

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfilment of the wish to return home.
The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.
All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.
In 2003, following the start of foreign military operations in Iraq, DRC became one of the first organisations to provide humanitarian assistance in the country, and now operates in 11 governorates, including Anbar, Baghdad, Babel, Diyala, Duhok, Erbil, Karbala, Kirkuk, Najaf, Ninewa and Salah-al-Din.



Protection Outreach Worker

Employment band: J1 - Non-manager


Overall purpose of the role

  • Support the implementation of psychosocial support (PSS) and community-based protection (CBP) activities.
  • Actively reach out to community members and potential PSS beneficiaries.
  • Identify vulnerable people in need PSS or case management services.
  • Support implementation of protection monitoring activities and identification of protection concerns.


Geographic scope: Balad District - Salah Al Din (Iraq)                                                      

This role has a focus on Balad - Salah Al Din and ensures compliance to DRC procedures and guidelines within DRC Iraq and the Balad - Salah Al Din area office. The role contributes to the implementation of protection strategies for Balad - Salah Al Din, which are translated into action plans and day-to-day tasks.


Main responsibilities

Administrative and technical support

  • Actively reach out to community members of different ages (youth, adults and older persons), gender (men and women) and abilities (including people with disabilities) through high presence within the targeted community and regular communication with community members on their needs and DRC activities including Case management, legal and Community Based Protection.
  • Invite community members to participate in the legal, Case management, PSS and CBP activities, including unstructured PSS, recreational activities, non-focused structured PSS, life skills and awareness raising. 
  • Support Protection Assistants (CBP) with the identification of CBP volunteers and organizing regular meetings with CBPGs and ensure active participation and engagement of CBPC.
  • Support the Protection Assistant (CBP) with awareness raising sessions and campaigns.
  • Organizing the documentation of the activities including registration forms, attendance sheets and any other forms that need to be filled while respecting data protection guidelines.
  • Assist in scheduling events with community leaders.
  • Inform Protection Assistant (CBP) and Protection Officer (CBP) on protection concerns and protection needs as voiced by community members, respecting an age, gender and diversity (AGD) approach.
  • Support Protection Assistant (CBP) in identifying key informants for protection monitoring and in facilitating community consultations, including focus groups discussions (FGDs) with different groups (older persons, men, women and youth) to identify protection concerns following DRC guidance.
  • Participate in training and coaching as required on services, relevant SOPs, data filing and storing procedures
  • Follow given work plans and guidelines
  • Maintain positive work relationship within the protection team and outwardly in communications with the community.



  • Ensure compliance with DRC guidelines and policies on HR, admin, finance, and supply.
  • Ensure adherence to DRC national staff policy guidelines and Code of Conduct.
  • Ensure compliance with DRC AGD policy and AGD programmatic minimum standards
  • Ensuring compliance with the zero-tolerance to Sexual Exploitation and Abuse policy
  • Perform any other relevant tasks as requested by the Protection Officer (CBP) and Protection Team Leader


Qualifications & Preferred Skills

Required experience and competencies

  • Relevant work experience in protection in humanitarian setting.
  • Experience in facilitation of PSS activities and the delivery of community programs to vulnerable groups preferred.
  • Deep understanding of the context in the area; preferred: understanding of local stakeholders, including hard to reach groups.
  • Understanding of protection principles, protection minimum standards and basic psychosocial support concepts
  • Flexibility
  • Ability to maintain confidentiality and prioritize the safety and dignity of beneficiaries at all times
  • Fluency in Arabic


All DRC roles require the post-holder to master DRC’s core competencies: 


  • Striving for excellence: Focusing on reaching results while ensuring efficient processes.
  • Collaborating: Involving relevant parties and encouraging feedback.
  • Taking the lead: Taking ownership and initiative while aiming for innovation.
  • Communicating: Listening and speaking effectively and honestly.
  • Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.


Required education

Diploma or equivalent professional qualification

How To Apply

Application process
Interested? Then apply for this position by clicking on the 
apply button.

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Closing date for applications: 03 February 2022

Note: Due to urgency of this position, applications will be reviewed on rolling basis.

Applicants from Aziz Balad is highly preferable. 

Female candidates are strongly encouraged to apply.

If you have questions or are facing problems with the online application process, please visit

For further information about the Danish Refugee Council, please consult our website

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