Job Information Protection Officer NGO Information
Contact Name HR
Contact Email
Job Information
Contract Duration 6 months
Governorate Baghdad
Job Shift
Nationality National
Working Hours Full Time
Posted 2020-03-20
Minimum Education Bachelor Degree
Degree Title
Minimum Experience 2 Year
Required Travel
Job Status
No Of Jobs 1
Published Date 2020-06-17
Deadline Date 2020-06-19
[Baghdad,Iraq ]

If you do not meet the minimum requirements as outlined in the section ‘Essential Qualifications & Experience’, please do not apply.

This is a re-advertisement. If you have already applied for this position, please do not apply.

Please read the job description in full before applying.


Triangle Génération Humanitaire (TGH) is an international non-governmental organisation (NGO) designing and implementing emergency, post-emergency and development programs since 1994. The programs fall within the fields of water, hygiene and sanitation (WASH), civil engineering (Shelter), food security, rural development (Livelihood), socio-educational and psychosocial support (Protection). In 2019, its committed teams operate in 9 countries in Asia, Africa and Middle-East Region..


TGH has been working in KR-I since June 2013, providing WASH in schools, winterization distribution, cash for education, Case management and psychosocial support as well as livelihood activities to Syrian refugees and IDPs. Following a 2-year project to build the capacity of the Directorate of Social Affairs (DoSA) / Ministry of Labor and Social Affairs (MoLSA) in the Kurdistan Region of Iraq (KR-I), the Social Protection Department in Ninewa and a National NGO in the Centre and South of Federal Iraq, the present project has been designed to continue the strengthening of the child protection services provision (notably of case management) in KR-I and Federal Iraq by continuing to reinforcing the capacities of government and non-governmental social workers and NGOs in all governorates of KR-I, Ninewa and 10 governorates in the Centre and South of Federal Iraq.


TGH is seeking a highly experienced and qualified Protection Officer (PO) with proven experience in capacity building, general protection, child protection and case management as part of the Capacity Development Teams operating in Baghdad and Ninewa. The PO serves to ensure technical support to the Capacity Development Team and the government Social Workers and NGO Case Workers they support to implement Child Protection Case Management services in various governorates of Federal Iraq. The PO will be responsible for providing technical observation, conducting and monitoring trainings and all child protection related activities of the project. He/she is expected with the management team to ensure that the project objectives are successfully achieved, with frequent visits to areas of operation to ensure high quality project implementation.  He/she is under the supervision of the Child Protection Capacity Development Project Manager (CDPM) and will work closely with the Child Protection Unit (CPU), especially with the Child Protection Technical Advisor.


The employee agrees to:

  • Respect Triangle (TGH)’s Charter in the Internal regulations
  • Respect and abide by his/her contract and his job description
  • Respect and abide by the security rules given by the security focal point.
  • Respect and abide by TGH Code of conduct and child protection policy


This job description will be reviewed regularly. If any modification occurs, it will always be preceded by a mutual agreement between the employee and the employer.

Tasks and responsibilities

Responsibility 1: Capacity Development activities

Task 1-Technical supervision, follow up and guidance of the Capacity Development Teams:

  • Provide protection technical support and guidance to the Capacity Development Teams on the coaching of government social workers and NGO caseworkers, as well as supervision support of supervisors, in accordance with TGH’s coaching strategy.
  • Ensure the quality of the on-the-job coaching performed by the Capacity Development Coaches (CDCs) and of the supervision support provided by the Capacity Development Officers (CDOs).
    • Work closely with CDOs to organize regular exchange of experience sessions with the partners (practice analysis sessions, peer-to-peer groups, workshops), monitor the quality and regularity of these sessions and support in logistical arrangements and documentation.
    • Ensure all protection concerns identified are communicated in timely manner to the Child Protection Technical Advisor (CPTA) and CDPM.
    • Support the capacity development of the team, by providing trainings to the team and/or looking for training opportunities; and organizing internal exchange of experience sessions (within the team and with other TGH teams)

    Task 2- Provision and support the provision of CP related trainings

    • Participate in the development of training materials and manage the facilitating of trainings with support of the CPU and the CDPM
    • Coordinate closely with the CDOs to organize logistical arrangements for trainings.
    • Provide support to the CDOs as requested in the provision of trainings to partners.
    • Facilitate trainings in line with TGH standards and using a highly participatory approach in line with best practices in adult learning
    • Ensure all documentation of trainings, including attendance, pre-/post-tests, training feedback and reporting

    Task 3- Support CDOs and CDCs to implement monitoring and coaching tools correctly and to a high level of quality:

    • Meet monthly with Capacity Development Teams to review challenges and find solutions.
    • Provide ad hoc support to CDOs and CDCs, particularly on complex/urgent/sensitive cases
    • Ensure strong understanding by CDOs and CDCs of the tools and their correct implementation
    • Carry out technical observation of Capacity Development Teams and provide feedback on their successes and areas to improve
    • Carry out one-to-one technical support meetings with CDOs on a monthly basis
    • Revert to CPU and/or CDPM whenever additional guidance is necessary

    Responsibility 2: Reporting and Representation

    Task 1- Report on the outcomes of technical observation, technical support meetings progress, challenges and needs of social workers and caseworkers on a monthly basis to the Case Management Deputy Project Manager (CDDM) and CDPM.

    Task 2- Report any urgent concerns, particularly regarding child protection issues, to the CDPM and CPU (as appropriate) immediately

    Task 2- In collaboration with the CDO, report success stories to the CDDM and PM on a monthly basis.

    Task 3- Participate to internal meetings and team workshops, upon request by the Deputy and/or PM.

    Task 4- Participate to external relevant meetings and represent TGH when requested by the CDDM and/or CDPM

    Task 5- Write detailed meeting minutes of all attended meetings.

    Task 6- Collaborate with the CPU on the development, update and improvement of new CP tools and guidance, training packages


    Responsibility 3: Human Resources 

    Task 1- Organize regular meetings with the Capacity Development teams in Baghdad and Ninewa.

    Task 2- Provide daily technical support to the CDOs.

    Task 3- Provide feedback on the performance of the CDOs and CDCs to supervisors for their performance evaluation.

    Task 6- Maintain   open   and   professional   relations   with   team   members, promoting   a   strong   team   spirit   and providing oversight and guidance and ensuring continuity of TGH good practices to Capacity Development Team. 

    Responsibility 4 : Logistics and administration


    Task 1- Participate in the organization of trainings, meetings, peer to peer sessions and workshops (printing of the materials, availability of the equipment, booking of the meeting room and catering, etc)

    Task 2- Translate resources and communication documents from Arabic to English and vice versa.

    Responsibility 5: Participate in the development of new projects

    Participate in the needs assessments for new projects, when requested.


    This list is not exhaustive and other tasks may be requested as the supervisor may judge necessary.
Qualifications & Preferred Skills
  • At least 2 years of working at a senior level in child protection for international NGOs, or UN
  • At least 1 year experience of working in capacity building
  • At least 1 year in the direct or technical supervision of staff
  • Experience in the development and facilitation of trainings
  • Expert-level understanding of Child Protection and Case Management (including CPIMS + forms), and very strong knowledge on Psychosocial Support (PSS), Psychological First Aid (PFA), Community based approach, Gender Based Violence (GBV) concepts and tools
  • Familiarity with the Ministry of Labor and Social Affairs (MoLSA) and of the Social Protection Department (SCD) is an asset
  • Familiarity with Humanitarian Principles, Protection Principles, and internationally recognized minimum standards in Child Protection (notably the Convention on the Rights of the Child).
  • Strong capacity to work without constant supervision.
  • Patient and strong communication and social skills to establish trustful relationships with the teams and partners.
  • Strong Computer skills (MS Office).
  • Strong organizational and reporting skills.
  • Very proactive, positive and flexible.
  • Strongly motivated by and committed to humanitarian work and capacity building activities.
  • Readiness to travel to multiple governorates in Federal Iraq, with possible occasional visits to Erbil.

Languages: Mandatory: Fluency in written and spoken Arabic and English.

How To Apply

We require candidate with minimum two years professional experience in child protection at senior position

Only motivated applications that address the stipulated duties and meet the required qualifications will be considered.

Please send your application (letter of motivation + CV in English with copy of Diplomas), and titled as 

Protection Officer- Baghdad/Ninewa  to

no later than 19th June  2020.

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