Job Information Psycho social Support Worker NGO Information
Contact Name Administration/HR
Contact Email
Job Information
Contract Duration
Governorate Baghdad
Job Shift
Nationality National
Working Hours Full Time
Posted 2020-01-20
Minimum Education Bachelor Degree
Degree Title Psychology, Social Work, Counseling, or
Minimum Experience 3 Year
Required Travel
Job Status
No Of Jobs 2
Published Date 2020-01-20
Deadline Date 2020-01-31
[Basrah,Baghdad,Iraq ]

Position:          Psycho social Support Worker (2 positions)

Location:        Baghdad (1 position) and Basra (1 position)

Reports To:     TRTC Coordinator / MHPSS Coordinator

Deadline:       31 January 2019

Starting Date:  Immediately


About You: A motivated mid-career professional looking to work alongside an inspiring, dynamic team of leading human rights workers. The candidate will have exceptional clinical and project management skills and embrace a collaborative, team approach to the work they do. This person has experience living and working in challenging operating environments and is eager to apply that experience working on innovative human rights projects that support survivors of torture, their families as well as families of those who had disappeared.

About Heartland Alliance International: Heartland Alliance International’s (HAI) mission is to secure the rights and well-being of marginalized people and communities. HAI envisions a world in which those whose rights have been violated are safe and empowered to actively engage in their communities and be at the forefront of social change.


In October 2019, HAI has started the Marla Ruzicka War Victims Fund, a two-year program providing civilians victims of war with services aimed at recovering their physical and mental health, supporting their social reintegration and restoring their human rights violated as a result of the conflict. The program is implemented by a consortium of NGOs comprising Heartland Alliance International, Humanity and Inclusion (HI, formerly known as Handicap International), War Child United Kingdom, the Iraqi Association of Disability Organizations, and Al Taqwa organization.


The program envisages setting up two Trauma Rehabilitation and Treatment Centers (TRTCs) in Baghdad and Basra which will include physiotherapy, psychiatric, psychological and psychosocial support services, as well as legal assistance to women, men, boy and girl victims of war, including persons with disabilities, whose rights have been grossly violated as a result of the war. The centers will use a case management model and group sessions, and will involve both center-based and outreach mobile services.


Essential Duties and Responsibilities:  Under the direct line management of the Trauma Rehabilitation and Treatment Center Coordinator and the technical supervision of the MHPSS Coordinator as well as MHPSS Director, the PSS Worker will implement center and community-based Psychosocial Support (PSS) services for survivors of torture, their families as well as families of those who had disappeared and liaise with other entities to ensure holistic service provision for these vulnerable groups. Overall responsibilities include but are not limited to the following.  

  • Perform proper and detailed PSS needs assessment and/or case studies of target participants;
  • Develop plan for addressing client needs based on developed treatment plan;
  • Provide direct individual and/or group PSS interventions to survivors of torture and their family members;
  • Establish and facilitate peer support groups among target participants;
  • Participate in advocacy, crisis intervention, and problem solving for program participants;
  • Maintain records and proper documentation of client needs and interventions carried out;
  • Report progress of participants and make corrective actions when necessary;
  • Liaise with other project team members and external agencies for holistic service provision; make referrals as needed.   
  • Serve as a liaison between clients, government agencies and NGOs to ensure clients have access to available services;
  • Conduct awareness sessions and mental health education and promotion activities;
  • Mainstream protection in all activities;
  • Uphold ethical principles in all aspects of work with participants;
  • Establish and maintain a relationship with a client that is professional and confidential;
  • Participate in client file reviews to ensure that client case record is complete;
  • Organize and provide self-care and peer support activities to the trauma rehabilitation and treatment center staff;
  • Encourage and contribute to a safe and collaborative working environment where self-care as well as care of colleagues is prioritized.

Communication and monitoring and evaluation

  • Collaborate closely with project team to continuously assess status of MHPSS services / components’ implementation against project work plan and implement appropriate steps to ensure project is on track in meeting deliverables;
  • Work with implementing partners to ensure that MHPSS M&E processes are managed in accordance with HAI and donor standards;
  • Foster effective communication and teamwork with implementing partners’ social / case workers;
  • Represent HAI to NGO partners, government officials, funding sources, other partners, beneficiaries, and at conferences, meetings and other outreach opportunities;
  • Ensure monitoring and evaluation activities and reporting meet HAI’s standards, and are completed on schedule;
  • Contribute to finalizing program quarterly, annual and final project reports. 

Other duties; this Job Description is flexible to respond to additional tasks or changes as identified by the direct line manager and as may be required by the project course.


Qualifications & Preferred Skills



  • University degree in Psychology, Social Work, Counseling, or related mental health discipline;
  • Previous experience with international or local NGOs;
  • Experience in direct PSS service provision and working directly with humanitarian beneficiaries;
  • Experience providing PSS services, including peer support groups, to survivors of torture and war violence strongly preferred.
  • Able to handle confidential and sensitive information;
  • Excellent communication skills;
  • Strong interpersonal and intercultural skills;
  • Excellent negotiation and relationship management skills, with the ability to proactively problem solve and find solutions;
  • Demonstrates initiative and is comfortable working in a group, as well as independently;
  • A demonstrated commitment to high professional ethical standards and humanitarian values;
  • A strong commitment to human rights and to international standards relating to human rights, including gender equality and child protection;
  • Proven ability to calmly, professionally, and successfully manage multiple priorities;
  • Knowledge and understanding of Monitoring and Evaluation concepts;
  • Experience with Windows platform, including Word, PowerPoint, Excel, etc.;
  • Ability to reside in Baghdad or Basra and travel within the IKR and Iraq, and the region; 


Languages: Arabic mandatory (oral and written);

English and other local dialect an advantage


Personal Competencies: Collaborative spirit and ability to work independently as well as in a team; commitment to knowledge sharing and teamwork; positive attitude and ability to see through challenges to find solutions; and strong interpersonal skills and an ability to clearly communicate, including complex concepts into layperson language.


Resilience: This project will address sensitive issues. Interested applicants should have a strong commitment to addressing the issues with cultural sensitivity, respect, and confidentiality.  Candidates should be flexible, have a sense of humor and patience.

How To Apply

To Apply: Please send cover letter (1 page maximum) explaining your interest and how your experience meets the qualifications required and a CV, to


Incomplete applications will not be considered. Only shortlisted candidates will be contacted. If you do not hear back from us within 2 weeks, please consider your application unsuccessful.


Heartland Alliance makes all hiring and employment decisions without regard to race, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, physical or mental disability, sexual orientation, sexual identity, immigrant status, political affiliation or belief, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, or HIV infection, in accordance with the Organization's AIDS Policy Statement of September, 1987. Individuals with disabilities requiring accommodation should contact the Human Resources and Administration Office at (312) 660-1431.







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