Job Information Accountability officer NGO Information
Contact Name HR
Contact Email
Job Information
Contract Duration
Governorate Sulimaniyah
Job Shift
Nationality National
Working Hours Full Time
Posted 2020-01-12
Minimum Education Bachelor Degree
Degree Title
Minimum Experience 3 Year
Required Travel
Job Status
No Of Jobs 3
Published Date 2020-01-12
Deadline Date 2020-01-20
[Sulaymaniyah,Kalar,Iraq ]


Position:                             Accountability officer

Location:                            Sulaymaniyah, Iraqi Kurdistan Region

Reports To:                      M&E officer

Application Deadline:       20 Jan 2020

# of vacancies:                  2 in Suli ( 1) in Kalar 

Expected Start Date:        February 2020

Transform the lives of the most marginalized and vulnerable communities and be at the forefront of social change.

About You:  A driven and passionate mid-career professional looking to work alongside an inspiring, dynamic team of leading human rights workers. The candidate will have exceptional project management skills and embrace a collaborative, team approach to the work they do. This person has experience living and working in challenging operating environments and is eager to gain experience working on innovative human rights projects that support some of the most vulnerable people in Iraq and the Iraqi Kurdistan Region (IKR). The candidate must also have an interest in, understanding of, and appreciation for religious and ethnic minority communities in Iraq and the IKR.

The Project:  HAI is implementing a 12-month protection and legal services project in Sulaymaniyah Governorate and Garmiyan Administration in partnership with UNHCR. The project will ensure that internally displaced persons (IDPs) and refugees in the target location can access basic legal rights and protections under Iraqi and international law. The project will provide protection and direct legal services, including legal consultations and case representations, protection monitoring and community based protection services.

 Essential Duties and Responsibilities: The Accountability Officer will be based in Sulaimaniya or Kalar (more than 1 vacancy) work in close collaboration with UNHCR, to ensure all UNHCR programs maintain high standards of accountability to People of Concern in line with international humanitarian standards.


Essential Duties and Responsibilities:


  • Monitoring and track various community complaints and feedback, ensuring confidentiality and no harm;
  • Manage and monitoring the Inter Agency Feedback Mechanism in IDP and Refugee camps;
  • Track the complaints, feedback, suggestions and enquires that refugees and IDPs makes as part of overall UNHCR projects;
  • Promote a two-way communication with Persons of Concern, providing multiple communication channels tailored to the different groups;
  • Initiate and roll-out the Information Feedback Points in all locations, including conducting one training in each IDP/refugee camp for IFP Focal Points;
  • Ensure that helpdesks are functional and operational and connected to referral pathways and/or alternative solutions, training staff accordingly;
  • Visit distribution sites and ensure to receive feedback and inputs from the affected population;
  • Review and generate summary reports of weekly and monthly inputs, disaggregating data by age, sex and other diversity components, when possible;
  • Enhance reporting processes, including the production of dashboards, leaflets, brochures and other dissemination materials adapted to the different groups;
  • Track the closing of complaints loop by ensuring every complaint is processed and appropriate response is generated and responded to the particular compliant;
  • Monitoring and track various community complaints and feedback, identifying needs for improved communication with persons of concern;
  • Track the complaints, feedback, suggestions and enquires that refugees makes as part of the food assistance project, referring accordingly;
  • Receive, process and respond to Persons of Concern (PoCs) feedback and complaints and guide PoCs seeking help through field visits, and other complaints and feedback mechanisms, and enhancing communication with various community structures;
  • Support PoCs by providing information to related services from UNHCR, HAI and other partner organizations;
  • Maintain a proper filing system for all the complaints and feedback with filling codes;
  • Organize public meetings and focus group discussions, ensuring participation and inclusion of all different groups, with a focus on assistance and protection received by POCs, including conducting participatory assessments or training community groups, if appropriate;
  • Engage with all relevant stakeholders, NGOs and UN agencies to ensure a coordinated and consistent approach to accountability;
Qualifications & Preferred Skills




Bachelor and/or Graduate degree in Social Sciences, International Development, International Relations or related field



  • Minimum of 3 years’ experience in relief and development work.
  • Minimum 2 years’ experience in humanitarian accountability design and implementation.
  • At least 2 years field experience working in international relief and humanitarian affairs.

Knowledge & Skills:

  • Familiarity with humanitarian accountability standards and other international quality assurance mechanisms, including Humanitarian Accountability Partnership, Do No Harm, People in Aid Code of Good Practice, etc.
  • Familiarity with AGD and SGBV Mainstreaming approaches;
  • Ability to work in and contribute to team building environment, promoting no discrimination and no harm.
  • Cross-cultural sensitivity, flexible worldview, and emotional maturity. Fluent in Arabic and English.
  • Excellent written and oral communication skills. Experience integrating international humanitarian standards in emergency programming (including humanitarian accountability).
  • Experience engaging in learning events (training).
  • Experience developing and implementing complaints and feedback systems.
  • Experience in promoting community participation in all stages of the project.
  • Experience developing and implementing community information provision and consultation processes.
  • Experience in project design, proposal development, and writing reports
  • Experience in translation (Arabic, English, Kurdish)


Location: Heartland Alliance International’s Iraq program is headquartered in Sulaymaniyah, a city of nearly one million people in northern Iraq’s Kurdistan Region. This position will require regular site visits In Sulaimaniya camps and out of camps.

How To Apply

To Apply: Please send cover letter (1 page maximum) explaining your interest and how your experience meets the qualifications required and a CV, to

Incomplete applications will not be considered. Only shortlisted candidates will be contacted. If you do not hear back from us within 3 weeks, please consider your application unsuccessful.


Heartland Alliance makes all hiring and employment decisions without regard to race, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, physical or mental disability, sexual orientation, sexual identity, immigrant status, political affiliation or belief, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, or HIV infection, in accord with the Organization's AIDS Policy Statement of September, 1987. Individuals with disabilities requiring accommodation should contact the Human Resources and Administration Office at 011 (312) 660-1431.


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