About Mercy Corps
Mercy Corps works in places of transition, where conflict, disaster, political upheaval, or economic collapse present opportunities to build more secure, productive, and just communities. Providing emergency relief in times of crisis, we move quickly to help communities recover and build resilience to future shocks, and promote sustainable change by supporting community-led and market-driven initiatives. Recognizing both the great potential and the complex challenges faced by the Middle East, since 1989 Mercy Corps has been implementing a range of humanitarian assistance and development programs tailored to the specific needs of the region and of those communities where we work.
Mercy Corps has worked across Iraq’s 18 governorates since 2003, implementing relief and development programming, more than a third of which has focused on the specific needs of refugees and displaced persons. Mercy Corps Iraq current goal is to work with new and existing civil society, public and private sector partners to meet immediate and long-term needs by strengthening communities’ ability to rebuild amidst increasing crisis. Mercy Corps Iraq focuses on (1) a relief-to-resilience pathway to meet the needs of conflict-affected communities leveraging agency expertise in conflict management and civil society development (2) a humanitarian response that empowers conflict-affected populations to meet their own needs (3) partnering with conflict-affected adolescents to address their diverse needs, promoting leadership and linkages with civil society.
General Position Summary
The Business Development Officer will be based in Mercy Corps’ office in Sulaymaniyah. The Business Development Officer will be primarily responsible in contributing to building economic resilience and improved ability of IDP, host community, refugee and returnees to secure productive livelihoods.
Essential Job Responsibilities
Based in Sulaymaniyah, with daily visits to the field, under the direct responsibility of the Senior Livelihood Officer, and in close collaboration with the multidisciplinary Team members and CBO staff.
• Introduce the project and program objectives among key participant’s groups that are selected to attend the business training course at the Hubs.
• Study the market situation and support the program participants accordingly.
• Provide the technical support to the program participants (grantees of start-up and scale up businesses both VT and None-VT) during the program lifecycle with strong monitoring during the implementation process.
• Foster ongoing positive cooperation with key stakeholders of this program including local authorities,other key market actors and financial service providers, and Mercy Corps.
• Build an atmosphere of positive interaction and learning among participants.
• Track learning, provide inputs into any required changes to program delivery and provide accountability to beneficiaries and Mercy Corps management on the success of the project activities;
• Support organizing and Participate in Mercy Corps business forum events and provide support in assessing completed business grant applications, by participants of business skills training, for eligibility of financial support.
• Prepare necessary grants applications and documentations in its entirety in the process of grant distribution.
Technical training and Mentoring:
• Work with key Mercy Corps team members to support the technical design of an interactive a relevant business skills training curriculum
• based on labor market assessments and identification of the market demand.
• Attend relevant Training of Trainers provided by Mercy Corps on Business skills topics and delivery.
• Support and delivery of an interactive and participatory business skills training in Arabic and Kurdish languages tailored to different participants’ education, literacy and past experience.
• Provide ongoing coaching, mentoring and advice to the program participants and entrepreneurs to Successfully start and run their own business.
• Track ongoing issues and challenges identified by youth business skills graduates to tailor and enhance business skills training modules.
Monitoring & Evaluation, Accountability and Learning
• Support Mercy Corps M&E teams in gathering participant baseline, mid-line and end-line data to assess training and program impact.
• Conduct daily follow up with the program grantees and bi-weekly field monitoring to their businesses.
• Test and record participants’ enhancement of knowledge and skills from the training on a regular basis;
• Track learning from participants, provide refresher training on specific topics and participate in Mercy Corps program debriefings to share lessons learned and input into any technical training or program design changes as needed;
• Identify existing small-scale businesses that can be expanded through in kind support and additional training.
Any other duties as assigned as directed by the Senior Livelihood Officer and Deputy Program Manager.
Knowledge and Experience:
• Bachelor’s degree on business management or equivalent in Education / Technical Training Certificate or a relevant field required.
• At least 2 years of work experience with an INGO / local NGO in livelihood programs.
• Prior experience of supporting training / capacity building for program participants is highly desirable.
• Prior skills in conducting training and capacity building activities for a range of diverse participants. training and capacity building for different community members (Host community, IDP, Refugee and returnees) is a plus.
• Excellent oral and written English, Arabic and Kurdish skills is mandatory.
• Ability to work effectively with an ethnically diverse team in a sensitive environment.
• Demonstrated success working effectively and respectfully with multiple stakeholders including the private sector, local authorities and partners in complex environments.
• Successful and proven negotiation, communication and organization skills.
• Proven ability to learn quickly, take initiative, and be accountable for results.
• A successful Business Development Officer will demonstrate a passion for working with different community members.
• S/he will demonstrate critical problem solving skills, creative thinking and analysis.
• S/he will have extensive experience training teams and communities and will have excellent communication and listening skills.
• A successful candidate will interact professionally and in a manner, such as to bring credit to Mercy
• Corps and elevate the agency’s humanitarian mission.
• The candidate will be able to multi-task, meet deadlines and process information in support of changing program activities.
• The successful candidate will have a desire to grow and learn in one of the most interesting and complex crisis of our times.
• S/he will face challenges with a smile and light heartedness.
• Ability to work with diverse groups of people, diverse team of individuals in a highly intense and fluid work and security environment.
• Conscientious, with an excellent sense of judgment.
• Strict adhere to Mercy Corps security policies and procedure.
• Multi-tasking, prioritizing, problem solving, and simultaneous attention to detail.
• demonstrates the skill, professional maturity and finesse to work successfully on a team.
• Problem solver, who is adept in addressing issues as they arise.
• demonstrates the ability to serve as a resource and mentor for the program participants.
• Skilled communicator, able to develop collaborative relationships with staff, community leaders and partners.
• Ability to follow instructions and collaborate with his/her supervisor.
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.