Job Information Capacity Development Officer NGO Information
Contact Name HR
Contact Email
Job Information
Contract Duration 2.5 Months
Governorate Duhok
Job Shift
Nationality Not Applicable
Working Hours Full Time
Posted 2021-10-04
Minimum Education Bachelor Degree
Degree Title
Minimum Experience 2 Year
Required Travel
Job Status
No Of Jobs 1
Published Date 2021-10-13
Deadline Date 2021-10-23
[Duhok,Iraq ]

If you do not meet the minimum requirements as outlined in the section ‘Essential Qualifications & Experience’, please do not apply.

Please read the job description in full before applying.

 Triangle Génération Humanitaire (TGH) is an international non-governmental organisation (NGO) designing and implementing emergency, post-emergency and development programs since 1994. The programs fall within the fields of water, hygiene and sanitation (WASH), civil engineering (Shelter), food security, rural development (Livelihood), socio-educational and psychosocial support (Protection). In 2019, its committed teams operate in 9 countries in Asia, Africa and Middle-East Region.

 TGH has been working in KR-I since June 2013, providing WASH in schools, winterization distribution, cash for education, Case management and psychosocial support as well as livelihood activities to Syrian refugees and IDPs. Following a 3-year project to build the capacity the General Directorate of Social Care and Development (GDSCD, more commonly referred to as DoSA / Ministry of Labor and Social Affairs (MoLSA) in the Kurdistan Region of Iraq (KR-I), the Social Protection Department in Ninewa and a National NGO in the Centre and South of Federal Iraq, the present project has been designed to continue the strengthening of the child protection services provision (notably of case management) in KR-I and Federal Iraq by continuing to reinforcing the capacities of government and non-governmental social workers and NGOs in all governorates of KR-I, Ninewa and 10 governorates in the Centre and South of Federal Iraq


The Capacity Development Officer (CDO) as part of a Capacity Development team contributes to the strengthening of the capacity of the Ministry of Labour and Social Affairs (MoLSA) and the General Directorate of Social Care and Development (GDSCD, more commonly referred to as DoSA  in the provision of Case Management and Child Protection. The Capacity Development Officer will be responsible for supervising a team of Capacity Development Coaches (CDCs), organizing and conducting trainings and facilitating peer to peer discussions with DoSA Social Workers, liaising with authorities and partners (MoLSA/DoSA, DoE, DCVAW, UN and other NGOs) and supporting all other project activities in his/her location of work. The CDO is under the supervision of the Capacity Development Deputy Project Manager and will work remotely with the Child Protection Unit (CPU), PSS Capacity Development Officer, and other CDOs operating in the rest of Iraq


The employee agrees to:


  • Respect and abide by TGH’s Charter and internal regulations
  • Respect and abide by her/his contract and Job Description
  • Respect and abide by security rules put in place by the Security Focal Point.
  • Respect and abide by TGH Code of Conduct


This job description will be regularly reviewed. Only a common and joint agreement between the employee and the employer shall lead to a modification of this it.

Tasks and responsibilities

Responsibility 1: Supervision of the capacity development activities

Task 1-Supervision, follow up and guidance of the CDCs implementing coaching activities:

  • Ensure that all protection issues are well known and dealt by the CDCs
  • Ensure the quality of the on-the-job coaching performed by the CDCs: field observation; feedback sessions, case file checks; and coaching sessions.
  • Provide timely, relevant and constructive feedback to CDCs on the quality of the coaching activity and identify solutions when needed.
  • Support the CDCs and DoSA Social Workers in identifying solutions to case management challenges


Task 2- Coaching to DoSA Supervisors on Case Management Coaching and Supervision

  • Support DoSA Supervisors in Case Management Supervision of the Social Workers they manage/support, including case file review, field observation and technical support, case plan, case closure, referral and action planning and reporting
  • Support the provision of Case Management supervision tools (CM Capacity Assessment, CM Shadowing, CM Observation, Case File Review, Case Discussion, Individual Record Meeting, and Case Management Meeting Tools)
  • Support DoSA Supervisors to create a communicative, collaborative and supportive environment through coaching to ensure Social Workers can carry out their Case Management role effectively
  • Support DoSA Supervisors to address sensitive/urgent/complex cases and to respond appropriately through the provision of Best Interest Assessments, Case Meetings and/or Case Conferences as necessary
  • Report on a daily basis on the outcomes from coaching sessions, and support Supervisors to work toward autonomy in supporting the Social Workers under their supervision

Task 3- Development of service mapping and referrals pathways for governorates of operation

  • Participate in Service Mapping and Referral Pathways training
  • Work in close partnership with DoSA Service Mapping Focal Points to develop Service Maps by district for the full governorate(s) of operation
  • Support DoSA Service Mapping Focal Points to comply with procedures for regularly updating Service Maps on a quarterly basis

Task 4- Facilitation and co-facilitation (with MoLSA/DoSA trainers) of Child Protection related trainings (Case Management and CPIMS+ Forms, Child Protection Principles and PSEA, Basic PSS, PFA, and Introduction to Detection of Mental Health Cases, Communication with Children and Their Families, and Community Based Approach in Child protection… …)) to DoSA SWs and potentially other government social workers

  • Coordinate closely with MoLSA/DoSA trainers to organize and prepare for the provision of trainings
  • Support MoLSA/DoSA trainers to conduct trainings, including ensuring proper delivery, attendance, pre-/post-tests, training feedback and reporting
  • Provide feedback to MoLSA/DoSA trainers on their training delivery and support their development as trainers

Task 5- Organize and facilitate exchange of experience sessions with DoSA staff and other actors on CP related topics (practice analysis sessions, peer-to-peer sessions, workshops)

Responsibility 2: Representation, Reporting and Documentation

Task 1- Collaborate effectively with authorities, NGOs, UNHCR and UNICEF.

Task 2- Ensure strong working relationships between MoLSA/DoSA and the cluster members (CPWG, CMWG, CP sub cluster…) to facilitate effective collaboration and communication.

Task 3- Participate in and/or organise relevant meetings with partners and in cluster meetings.

Task 4- Represent TGH actively, including at cluster meetings (CPWG, CMWG, etc.) as requested, and provide detailed minutes of all attended meetings to the Deputy Manager. 

Task 5- Provide detailed weekly activity reports

Task 6- Develop monthly/weekly activity plans

Task 7- Update the monitoring tools on a monthly basis and upon request by the Deputy Manager.

Task 8- Ensure the correct implementation and regular update of all coaching and monitoring tools by the CDCs.

Task 9- Participate in internal meetings and team workshops regarding the activities of the project, upon request by supervisors.

Task 10- Ensure the proper documentation of trainings and peer to peer sessions (pre- / post-test, attendance sheet, evaluation, reports) and coaching sessions (coaching session reports, attendance, coaching database).

Task 11- Ensure that all files are well-organized and secured by the CDCs and that all files are sent on time to Deputy Manager.


Responsibility 3: Human Resources

 Task 1- Ensure a proper follow-up of the staff under her/his supervision and coordinate with the Depty Manager and HR department for leave follow-up, salary, field allowances etc.

Task 2- Prepare weekly and monthly plans and work plans for the CDCs.

Task 3- Organize weekly team meetings with the staff under her/his supervision.

Task 4- Meet monthly with individual staff for support and supervision, and to agree monthly tasks (as above)

Task 5- Provide performance evaluation (3 per year) for the staff under his/her supervision.

Task 6- Report HR issues to the Deputy Manager and/or PM and/or HR department as appropriate immediately.

Task 7- Maintain   open   and   professional   relations   with   team   members,   promoting   a   strong   team   spirit   and providing oversight and guidance to CDCs.

Responsibility 4: Logistics and administration

Task 1- Provide and update the list of needs for his/her team to the Deputy Manager.

Task 2- Ensure that the requests of the team regarding materials and logistical issues are reported to the Deputy Manager in a timely manner.

Task 3- Directly report any security issues to the Deputy Manager and/or PM and ensure that security rules are endorsed and followed.

Task 4- Ensure the organization of trainings, meetings, peer to peer discussions, practice analysis sessions and workshops (collect quotations when needed, printing of the materials, availability of the equipment, booking of the meeting room and catering, liaison with hotel, payments, etc.)

Task 5- Prepare the weekly movement plan and share it with supervisor and Logistics Department.

Task 6- Translate resources and communication documents from Arabic/Kurdish to English and vice-versa.


Responsibility 5: Participate in the development of new projects

 Participate in the needs assessments for new projects, when requested.


This list is not exhaustive and other tasks may be requested as the supervisor may judge necessary.



Qualifications & Preferred Skills
  • Minimum 2 years’ experience as social worker and/or proven strongly experience on PSS and Case management
  • Minimum 1 year experience as officer and proven experience in supervision of staff
  • Experience in capacity building project(s) is an asset
  • Experience of facilitating and conducting trainings
  • Strong knowledge on in case management and familiarity with CM SOP and CPIMS + forms is essential
  • Strong knowledge on CPIMS+ forms is desired
  • Familiarity with Psychosocial Support (PSS), Psychological First Aid (PFA), Gender Based Violence (GBV) concepts and tools is desired
  • Familiarity with the Ministry of Labor and Social Affairs (MoLSA) and the General Directorate of Social Care and Development (GDSCD, more commonly referred to as DoSA
  • Familiarity with Humanitarian Principles, Protection Principles and internationally recognized minimum standards in Child Protection, in particular the Convention on the Rights of the Child
  • Self-motivated, strong team player
  • Strong communication and social skills to establish relationships with different communities and authorities.
  • Strong Computer skills (MS Office).
  • Strong organizational and reporting skills.
  • Very proactive, positive and flexible.
  • Deeply motivated by and committed to humanitarian work.
  • Readiness to travel in the governorate on a daily basis

Languages: Mandatory: Fluency in written and spoken English, Kurdish (Sorani) and Arabic

How To Apply



We require candidate with minimum Two Years Child Protection professional experience in officer position.

Only motivated applications that address the stipulated duties and meet the required qualifications will be considered.

Please send your application (letter of motivation + CV in English with copy of Diplomas), and titled as

Capacity Development Officer- Duhok” to

no later than 23 October 2021.

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