Job Information Case Worker NGO Information
Contact Name HR
Contact Email
Job Information
Contract Duration 4.5 months
Governorate Nineveh
Job Shift
Nationality Not Applicable
Working Hours Full Time
Posted 2018-12-05
Minimum Education Bachelor Degree
Degree Title
Minimum Experience 2 Year
Required Travel
Job Status
No Of Jobs 1
Published Date 2019-01-10
Deadline Date 2019-01-14
[Mosul,Iraq ]


Triangle Génération Humanitaire (TGH) is an international non-governmental organisation (NGO) designing and implementing emergency, post-emergency and development programs since 1994. The programs fall within the fields of water, hygiene and sanitation (WASH), civil engineering (Shelter), food security, rural development (Livelihood), socio-educational and psychosocial support (Protection). In 2017, its committed teams operate in 11 countries in Asia, Africa and Middle-East Region and manage 68 programs.


TGH is working in KR-I since June 2013, mainly providing socio-educational and psychosocial services to Syrian refugees and IDPs.


In Erbil Governorate, along with a national partner, TGH provides educational and psychosocial services to Syrian refugees and IDPs’ children, implementing activities in a Community Based Center in Daratu. Since November 2015, TGH is also implementing Cash for education project aiming at improving the school enrolment and attendance of Syrian refugees’ children out of camps in 8 cities of Erbil Governorate.


Since 2016, TGH is also implementing two projects in Bardarash area: a protection project, in coordination with other INGOs aiming at supporting IDPs living in Bardarash camp and a project involving Education and Protection mobile units to support IDPs living in Bardarash Sub-District.


The present project has been designed to respond to the Mosul Emergency and consists in setting up and deploying Mobile units to provide Emergency Education and Child Protection towards conflict-affected children in Ninewa and Erbil Governorates.


The employee engages himself to:

  • Respect TGH’s Charter and internal regulations
  • Respect his contract and Job description
  • Respect security rules put in place by the security focal point.

This job description will be regularly reviewed. Only a common and joint agreement between the employee and the employer could lead to a modification of this it.


The overall objective of the Case Worker is to ensure, under the responsibility of the supervision team, the implementation of activities related to children’s protection, within the frame of the project.


Responsibility 1: Implement psychosocial and case management activities

Responsibility 2: Provide awareness and capacity building in child protection consistently with the community based approach

Responsibility 3: Reporting, planning and communication

Responsibility 4: Participate in the translation when needed


Responsibility 1: Implement psychosocial and case management activities

Task 1 - Participate in the identification and selection of children at risk, according to standard vulnerability criteria’s.

Task 2 - Conduct follow-up and family visits to provide psychosocial first aid, psychosocial support or any other needed assistance, depending on the child and family’s needs.

Task 3 - Create and implement new adapted recreational activities in cooperation with the Community Mobilizers and the Child Protection Officer, in order to improve the children’s well being

Task 4 - Ensure that urgent and challenging cases are immediately discussed with direct supervisors and the Child Protection Officer

Task 5: In line with KR-I SOPs (Standard operational procedures), provide case management services to the children identified, and follow all case management steps from identification to closure or transfer, including referrals to specialized services in coordination with the supervisors and the Child Protection Officer.

Task 6- Advice the parents and raise their awareness on children’s rights and children’s wellbeing.

Task 7– Ensure coordination and information sharing with the Child Protection Officer, while preserving the confidentiality principle

Task 8: Be responsible of the data management of the cases, using the case management tools: documentation of cases, referrals, etc and of the archiving of the files regarding the cases followed.

Task 9 – Assures coordination with all relevant stake-holders regarding case management.


Responsibility 2: Provide awareness and capacity building in child protection consistently with the community based approach

Task 1 - Follow up on the needs in terms of awareness and be proactive in the definition of the awareness program

Task 2 - Conduct awareness sessions using a community based approach focusing on child protection, GBV and general protection issues

Task 3 – Participate in capacity building of community based structures/public services (for instance: Child Protection Committee, Youth committee, Sector leaders, teachers, authorities, etc)


Responsibility 3: Reporting, planning and communication

Task 1- Participate in weekly meetings regarding the activities of the project

Task 2- Provide a weekly activity planning to the Team leader/ Supervisor.

Task 3- Report to his/her supervision any development or change of circumstances regarding the context and actors

Task 4- Provide the daily report to the team leader

Task 5- Update frequently the database with the dataclerk, or the Child Protection Officer


Responsibility 4: Translation

Provide translation, oral and written when needed.


This list is not exhaustive, you could be requested to perform other tasks as your supervisor may judge necessary.

Qualifications & Preferred Skills
  • Case worker and/or proven strongly experience on PSS and Case management and Diplomas.
  • Proven experience of working on Psychosocial and case management activities.
  • Experience in community mobilization and conducting outreach activities.
  • Knowledge on Child Protection, Psycho Social Support (PSS), Psychosocial First Aid (PFA), Case Management (CM), Gender Based Violence (GBV) an others.
  • Knowledge on Standard Operating Procedures for Child Protection Case Management (SOP) or other official guideline and tools.
  • Good capacity to provide active participation and creativity stimulation of the children.
  • Good communication and social skills to establish relationships with different communities.
  • Computer skills (MS Office).
  • Fluency in written and spoken in Arabic.
  • Strong organizational and reporting skills.
  • Very creative, active, positive and flexible.
  • Strongly motivated by humanitarian work.



Mandatory: Fluency in written and spoken Arabic. Good communication skills in English.

How To Apply

Only motivated applications that address the stipulated duties and meet the required qualifications will be considered.

Send letter of motivation together with a CV.

Please send your application, in Arabic or English with copy of Diplomas, and titled as “Case worker - Salamiyah” to no later than 10th of December 2018.

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