Job Information Case worker NGO Information
Contact Name
Contact Email
Job Information
Contract Duration 6
Governorate Salah Al-Din
Job Shift
Nationality National
Working Hours Full Time
Posted 2020-02-13
Minimum Education Bachelor Degree
Degree Title
Minimum Experience 2 Year
Required Travel
Job Status
No Of Jobs 1
Published Date 2020-02-13
Deadline Date 2020-02-20
[Al Shirqat,Iraq ]


The Canadian Aid Organization for International Society Rehab (CAOFISR) was established in Toronto, Canada in the year 2012. CAOFISR is an International Non-Governmental Organization that is currently operational in Iraq for the past 6 years covering north, center and southern regions. CAOFISR has been active in many sectors including CCCM, livelihood, shelter, WASH, and protection, and strives to find sustainable solutions to the humanitarian crisis within Iraq.

CAOFISR was established by a group of Iraqi -Canadians that wanted to assist with the humanitarian crisis following the various conflicts Iraq has endured over the last 4 decades. They utilized community, private and personal funds to begin funding small projects within Iraq and gradually grew through experience and the hiring of experienced staff in the humanitarian field. Since establishment, CAOFISR has been determined to empower the local communities, and ensure sustainable improvements within the areas of operation.

Mission statement

CAOFISR is an NGO that is committed to providing lifesaving aid and various opportunities for vulnerable populations across the globe. We work diligently to provide equal opportunities for all men and women, neglecting all forms of segregation and promote a more inclusive ideology in each area we work.

CAOFISR is non-governmental and remains politically and religiously neutral in any area that we work. We work with the people, and for the people without discrimination against any ethnicity or religion. Our focus is to combine international experience with the capacity of the local communities in order to strategize the best solutions to implement. We strive to promote gender equality and stand against social injustice through awareness and education. We believe that through development projects and finding sustainable solutions, we will be able to provide families with the best foundations to continue supporting their families, which is why that remains our main focus.


We are looking for a CRC Case Worker, who will be responsible for attending to all protection cases that request support at the CRC. The CRC Case worker is responsible for providing protection assistance to IDPs, returnees and the host community in CAOFISR CRC in Shirqat and are held accountable for the securitization of all confidential information disclosed to them by the beneficiary. The position implements case management processes from intake to closure: identification, assessment, care planning, using referral pathways, the position coordinates with the reporting officer to ensure that all beneficiary numbers are collected and reported, but no other information is reported due to confidentiality. The Case Worker also reports to the CRC Administrator on the overall project implementation and advises on any changes that need to be made during the project duration.


  • Attend to and manage all protection cases that come to the CRC
  • Operate with complete confidentiality with the beneficiary
  • Make referrals to other services when needed
  • Advocate for needs and gaps in protection that are observed during the case work
  • Coordinate with the protection working group
  • Conduct service mapping of international and local actors.
  • Maintain a strong rapport with the community focal points, external actors and beneficiaries.
  • Ensure that relevant program tools, forms and SOPs and the applicable professional standards related to protection and humanitarian interventions are adhered to.
  • In coordination with the Protection Officer and Team leader, use solid participatory approaches with attention to age, gender, diversity and vulnerability criteria, to facilitate meaningful dialogues with individuals and communities.
  • Implement proper case management steps to identify protection cases and support them through a durable and sustainable approach
  • Collaborate with the MEAL teams in carrying monitoring, evaluation and feedback activities within the target areas.
  • Ensure proper use of tools and online platforms provided for effective reporting information management as relevant.
  • Document all steps of the case management properly using standardized tools and SoP’s.
  • Support the coordination of program activities as they relate to logistics, administration, finances or security as relevant, in coordination with the relevant departments. Ensure the compliance of staff with the relevant internal policies and directives.
Qualifications & Preferred Skills


  • University Degree in the field of social sciences, political affairs, humanitarian affairs, international law, development or any other related field
  • 1 –2 years of professional experience in the field of humanitarian interventions, social work, case management, human rights or community development, preferably with an international humanitarian organization.
  • Knowledge of case management process, steps, and principles.
  • Strong skills in communication (written and oral), interpersonal and facilitation skills.
  • Proven capacity to document, summarize and analyze information in a clear and systematic manner.
  • Solid experience in responding to the needs of particularly vulnerable individuals and groups using analyses of age, gender, and diversity and other criteria.
  • Demonstrated capacity to effectively represent a humanitarian organization with the individuals and communities and build trust.
  • Fluency in written and spoken English and Arabic.

Due to the high volume of applications, only shortlisted candidates will be contacted


How To Apply

All applications must contain a cover letter and resume that will be sent to the email: Please title the email with the job position and name of the applicant. 

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