Job Information GBV Case Manager-Erbil NGO Information
Contact Name
Contact Email
Job Information
Contract Duration
Governorate Erbil
Job Shift
Nationality Not Applicable
Working Hours Full Time
Posted 2023-09-18
Minimum Education Bachelor Degree
Degree Title
Minimum Experience 3 Year
Required Travel
Job Status
No Of Jobs 1
Published Date 2023-09-18
Deadline Date 2023-09-24
[Erbil,Iraq ]


Public Aid Organization –PAO; is a non-governmental, independent, non-profit, and public utility organization. It works according to its humanitarian values in order to improve and settle the principles of human rights, establishing a developed civil society. This will be done by carrying out the developing and permanent programs and projects as it is guided by the United Nations’ declaration concerning the third millennium. PAO was established in 1992 well-rooted and present with offices in all of Iraq.   


GBV Case Manager 

Location: Erbil

Organization: [Public Aid Organization]-PAO


  1. Provide direct support and case management services to survivors of gender-based violence, ensuring their safety, well-being, and access to essential services.
  2. Conduct comprehensive assessments of survivors' needs, including emotional, medical, legal, and social support requirements.
  3. Develop and implement individualized care plans, coordinating referrals to appropriate services such as legal aid, healthcare, and psychosocial support.
  4. Conduct regular follow-ups and monitor the progress of survivors, ensuring their rights are respected and their voices are heard.
  5. Raise awareness about GBV and its impact on individuals and communities through training sessions and awareness campaigns.
  6. Collaborate with local stakeholders, including government agencies, NGOs, and community leaders, to strengthen the overall response to GBV and promote prevention strategies.
  7. Manage case assignments, craft service plans, track progress, and execute case closure.
  8. Advocate for clients with advice and information regarding treatment options and clinical status, evaluating medical necessity and appropriating resource utilization.
  9. Track and record case information, complete forms, and produce reports.
  10. Facilitate care and treatment via scheduling, information sharing, and case coordination.
  11. Assess and act accordingly in response to treatment barriers and psychosocial issues.
  12. Researching and referring client resources such as health and childcare.
  13. Listening and providing help and advice for children and adults.
Qualifications & Preferred Skills
  1. Bachelor's degree in social work, psychology, human rights, or a related field. Relevant work experience may be considered in lieu of formal education.
  2. Proven experience in case management and working directly with vulnerable populations, such as children at risk or survivors of GBV.
  3. Strong knowledge of child protection or GBV principles, protocols, and best practices.
  4. Strong organizational and administrative skills, with the ability to multitask and prioritize effectively.
  5. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), with advanced skills in Excel for data management and analysis.
  6. Excellent communication and interpersonal skills, with the ability to provide empathetic support and build trust with survivors and children.
  7. Cultural sensitivity and an understanding of the local context and dynamics in Erbil, Hassan-sham, Baharka and Kazer camps.
  8. Fluency in Arabic and English languages (spoken and written), Kurdish language is an assistant.
How To Apply


Interested candidates are invited to submit their updated CV and a cover letter highlighting their relevant experience and skills by Filling the Application:


The deadline: 24 Sep 2023

Only shortlisted candidates will be contacted for interviews.

[Public Aid Organization] is an equal opportunity employer committed to diversity and inclusion. Women are strongly encouraged to apply.

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