Job Information GBV Case Worker/Social Worker NGO Information
Contact Name HR
Contact Email
Job Information
Contract Duration
Governorate Nineveh
Job Shift
Nationality National
Working Hours Full Time
Posted 2019-10-15
Minimum Education Bachelor Degree
Degree Title
Minimum Experience 1 Year
Required Travel 100%
Job Status
No Of Jobs 1
Published Date 2019-10-15
Deadline Date 2019-10-20
[Salamiyah,Iraq ]



Founded in 2003, Women Rehabilitation Organization (WRO) is a non-profit, non-government and independent national organization dedicated to working towards the protection and advancement of women’s and child rights and the engagement of men through service provision for all members of societies across Iraq and the Kurdistan Region of Iraq (KRI). WRO supports the needs of Syrian refugee, Iraqi IDP, and Kurdish women, men, and children in prevention and response to sexual/gender based violence (SGBV) and increasing their access to quality economic, protection, food, health, education, shelter and legal services. Furthermore, WRO’s work aims to increase the social, political, economic participation of women in all aspects of society though capacity development projects that promote the economic and political participation of women.

WRO has over a fifteen year history of collaborative work at the national, regional and international level working with organizations such as the UNHCR, UNIDO, UNOPS, UNFPA, IRC, the Global Fund, WVI, Women for Women International, Global Medic, German Government, ASODH, UN Women, WFWI, Japan Government, DRC, NDI, LWF, IRI, German Government, Global Affairs Canada, US Embassy regional reconstruction and Provincial teams and the Iraqi Civil Society Program Organization. WRO has delivered over 45 projects focused on psychological MHPSS and physical health, formal and non-formal education, capacity building, protection, wash, legal, advocacy, livelihoods, political and economic participation, voter and democratic awareness, stabilization and reconstruction. WROs efforts have shed light locally and internationally through awareness raising and advocacy on many important issues such as mainstreaming gender-based violence GBV across all sectors, sexual violence in conflict SVC, and other issued related to marginalized groups rights in Iraq through initiatives that directly impact tens of thousands of families each year. In partnership with UN agencies, international organizations and governmental bodies, WRO has been able to meet the needs of Syrian refugee, IDP, host communities by providing them with lifesaving services and developmental support services. WRO supports women, men, and children in communities across Iraq to reclaim their lives and start anew with hope and dignity in camp, urban, and rural settings.

Position:GBV Case Worker/Social Worker

Location: Salameya /Nimrud

Qualifications & Preferred Skills


Description of general duties

In collaboration with GBV Case Manager, Project Manager, Head of Programs, and GBV Technical Supervisor, GBV Case Worker will be responsible for the following:

  • To provide the day-to-day management of all GBV cases, including the identification, documentation, developing case plans and follow ups
  • Liaises directly with other service providers working within the area of WRO's activities and communities where the project is implemented and facilitate referrals to other service providers (health, shelter, NFIs, legal assistance, financial support)
  • Ensures that Survivor Centered Approach Guiding principles maintained and enforced in, while working with survivors, including in safe space for survivors during the case management sessions/meetings and activities in the WRO Static 's Centers.

Case Management duties

  • Provide GBV case management and psychosocial support (PSS) to vulnerable persons, particularly to GBV survivors at WROs Static center(s), including mobile centers in the field levels
  • Provide direct support and care for vulnerable women and girls and GBV survivor, including basic information counseling and case management - assessment of survivor needs, developing an action plan, implementing the plan, follow up and case closure processes in line with the WRO S/GBV Standard Operating Procedure (SOP)
  • Participate in "Service Providers Mapping" activities in the area of WRO interventions
  • Support individuals in risk of GBV or survivors, by referring them when necessary and in respect of their consent to other service providers (health, legal assistance, shelter/safe space, livelihoods, financial support).
  • Ensure Do No Harm approach is applied in all activities conducted in work with GBV survivors and other WRO's beneficiaries
  • Identify opportunities for awareness rising, whether in a WRO facilities, community centers or other safe spaces; plan the sessions; conduct the sessions
  • Prepare, organize and conduct focus group discussions (FGD) on relevant topics/information collection, when needed
  • Identify protection concerns of women, girls, men and boys within the community in the area of intervention; i.e. any trends should be reported to the area manager and advocate for gaps in GBV response and referral procedures
  • Receive referrals, take action and provide feedback of actions taken in a timely manner to the project manager, GBV case manager, GBV Technical Supervisor and other agencies when necessary.


  • Responsible for the selection and supervise community volunteers working in the WRO Static's center(s)
  • Identify resources need and request to supplies for smooth/non-interrupted work
  • Responsible for the day to day supervision of staff providing skills training to survivors/beneficiaries at the WRO Static' Center(s)

Implementation, Monitoring and Reporting

  • Produce regular data and narrative reports for based on Project Manager's/Case Manager's request. (In collaboration with line manager and the M&E Officer)
  • Supports implementation and ensure adherence to monitoring and evaluation plans
  • Provide weekly case update to supervisor/line manager, including new cases identified, number of referrals, cases closed and follow ups
  • Provide weekly report on activities at the women and girls center(s), including key achievements, challenges, lessons learnt and follow up support needed from supervisor
  • Submit intake forms to GBV/IMS data officer to ensure proper database of cases, and analysis of reported cases
  • Ensure the principles of safety and confidentiality of beneficiaries’ data and data protection mechanism is in accordance with WRO S/GBV SOP.

Coordination & Representation

  • Participate in Bi-Weekly supervision meeting with Project Manager and GBV Technical Supervisor , to ensure adherence to standards of care and appropriate case management
  • Participate in case conference meetings and provide summary information on critical cases that required case conference
  • Maintain positive coordination and relationship with other partners in the field to promote holistic approach to case management
  • A high degree of flexibility and willingness to perform other duties based on supervisor's/project manager's request.



 Human Resource Development

  • Supports the orientation, on-going development/training and capacity building of community volunteers and community based protection mechanisms including Child Protection Committees, Youth Groups, Women Groups and traditional and religious leaders.


Learning and knowledge management

  • Document and share relevant information that will inform the development of case studies and or success stories of the project (with full respect of the principle of confidentiality)
  • Participate in case review and case conference meetings and share experience on critical/ complex cases (with full respect of the principle of confidentiality).

Qualifications and Experience:

  • BA or equivalent in Social Science, Social Work, Psychology, Counseling, Women/ Gender Studies related programs (MA desirable)
  • Minimum 2 years of experience in S/GBV case management including providing PSS for survivors of GBV
  • Strong ability to lead activities in women and girls center preferred
  • Clear understanding of gender, abuse of power, and issues surrounding violence against women and girls
  • Ability to maintain confidentiality, ethics and respect for clients at all times
  • Experience in participatory techniques and community mobilization
  • Experience working with S/GBV case files providing regular documentation
  • Fluent in Arabic, Kurdish and English

Skills & Knowledge:

  • Demonstrated ability to solve problems, think and plan strategically, and communicate with key actors in a dynamic and unpredictable operating environment
  • Knowledge of community mobilization and facilitation techniques
  • Ability and willingness to work in a participatory manner with a diverse range of communities and beneficiaries

Personal qualities

Team player, clear communicator, flexible, network-builder, able to handle pressure under limited supervision, and a commitment to protection human rights, child rights and gender equality.


How To Apply


Please submit CV and cover letter including earliest available start date and salary expectations to: Subject Line: GBV Case Worker/Social Worker - Salameya/Nimrud_Your Name. Please note applications are accepted on a rolling basis. 


Thank you very much for your interest, as we are not able to reply to all applications, if your profile meets our needs we will keep in on file for future opportunities. Shortlisted candidates will be contacted in due time.

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