Job Information ICT Specialist NGO Information
Contact Name ICRC HR
Contact Email bag_hrservices@icrc.org
Job Information
Contract Duration
Governorate Baghdad
Job Shift
Nationality National
Working Hours Full Time
Posted 2022-01-12
Requirements
Minimum Education Bachelor Degree
Degree Title
Minimum Experience 2 Year
Required Travel
Job Status
No Of Jobs 1
Published Date 2022-01-12
Deadline Date 2022-01-26
Location
[Baghdad,Iraq ]
Description

Objective:

Under the supervision of the ICT Specialist 2, the ICT Specialist 1 will offer workplace support and maintain a proper functionality of the ICT setup and infrastructure, also he or she will in contact with all the internal and external interlocutors including service providers and offers support to users in Baghdad delegation and from other sites (sub-delegations, offices), the ICT Specialist 1 will have a good knowledge on the ICT domains (PC hardware and software, networking, telephony, radios, satellite systems, and ServiceDesk).

 

Key Responsibilities:  

  • Installs, programs, adapts and maintains all professional ICRC Informatics, Telecom and Telephony equipment’s like (computers, servers, printers, peripherals, internal networks, power systems, internet facilities, radios, PABX) in compliance with the internal standards and procedures.
  • Manage day-to-day processes on the first level operation of ICT services of Baghdad delegation by ensuring good communication with the line management as well as the users.
  • Provides timely response to ServiceDesk requests from callers and walk-ins, providing remote assistance to users with ICT problems.
  • Ensures all ICT support requests are accurately logged in the ServiceDesk portal and all resolutions are done according to the agreed Service Level Agreement.
  • Follow-up on attribution of equipment’s to and configuration of services for new arrivals as well as receipt of any ICT materials from departing colleagues.
  • Maintains proper documentation of all equipment attributed or loaned in the inventory and the ICT stock, organize requests for equipment replacement and repairs.
  • Provide training to users in the use and processing of information systems and information security as per ICRC standards.
Qualifications & Preferred Skills

Education and Professional Experience required:

  • Bachelor's Degree in ICT domain (Electronics, Telecommunications, Computer Science, Information Systems)
  • 2 years' experience in ICT services (ServiceDesk, Workplace, ICT, Telecom).
  • Fluency in English and Arabic, written and spoken.
  • Computer proficiency.
  • Excellent Communication skills.
  • Strong Organisational Skills.
  • Teamwork, cooperation and accountability.
How To Apply

How to Apply: All qualified and interested candidates should forward their applications with a detailed updated Curriculum Vitae (CV) indicating email and phone contacts with a minimum of two professional references, a cover letter stating why you think you have the necessary skills and qualifications for the said job opportunity and your salary expectations. Marked to (bag_hrservices@icrc.org) with the subject line: SURNAME First Name/ Vacancy title.

 Female candidates are highly encouraged to apply 

Applications will only be accepted with valid residency and work permits in Iraq. The successful candidate will undergo a three months’ probation period.

 

NB: If you have not heard from us within a month of receiving your application, please consider your application unsuccessful.

 

No Fee:

ICRC DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS INCLUDING (APPLICATION, INTERVIEW MEETING, OR PROCESSING).

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