Job Information Monitoring, evaluation and Learning Officer - Mosul NGO Information
Contact Name
Contact Email
Job Information
Contract Duration
Governorate Nineveh
Job Shift
Nationality National
Working Hours Full Time
Posted 2019-06-12
Minimum Education Bachelor Degree
Degree Title
Minimum Experience 2 Year
Required Travel
Job Status
No Of Jobs 1
Published Date 2019-06-12
Deadline Date 2019-06-25
[Mosul,Iraq ]

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action - helping people triumph over adversity and build stronger communities from within. Now and for the future.


Program / Department Summary

Mercy Corps works in places of transition, where conflict, disaster, political upheaval, or economic collapse present opportunities to build more secure, productive, and just communities. Providing emergency relief in times of crisis, we move quickly to help communities recover and build resilience to future shocks, and promote sustainable change by supporting community-led and market-driven initiatives. Recognizing both the great potential and the complex challenges faced by the Middle East, since 1989 Mercy Corps has been implementing a range of humanitarian assistance and development programs tailored to the specific needs of the region and of those communities where we work.

Mercy Corps has worked across Iraq’s 18 governorates since 2003, implementing relief and development programming, more than a third of which has focused on the specific needs of refugees and displaced persons. Mercy Corps Iraq current goal is to work with new and existing civil society, public and private sector partners to meet immediate and long-term needs by strengthening communities’ ability to rebuild amidst increasing crisis. Mercy Corps Iraq focuses on (1) a relief-to-resilience pathway to meet the needs of conflict-affected communities leveraging agency expertise in conflict management and civil society development (2) a humanitarian response that empowers conflict-affected populations to meet their own needs (3) partnering with conflict-affected adolescents to address their diverse needs, promoting leadership and linkages with civil society.

Corps has operated in Iraq since 2003, implementing both emergency response and longer-term development programs that are assisting Iraqis. While remaining responsive to the urgent needs of those affected by conflict and displacement in Iraq, Mercy Corps also incorporates development activities into its programming, with a focus on identified strategic priority areas: social cohesion, conflict management skills building, capacity building of local institutions and transformative youth empowerment. Mercy Corps’ conflict management programs are aimed at helping Iraqi leaders to encourage reconciliation, promote good governance through consultative frameworks to build a pluralistic, stable, and peaceful society.

Mercy Corps is implementing several programs in Ninewah aimed to reduce and prevent violence through conflict management and prevention mechanisms in Ninewah. The social and political fabric of Iraq is complex, with strained relations between groups (tribal, ethnic, and religious) overlain by the waves of displacement resulting from ongoing violence. In addition, continued displacement and returns are likely to exacerbate tribal, ethnic, and religious tensions. Efforts to advance social cohesion and tolerance between different sectors of society are crucial to promoting an inclusive and sustainable peace for all Iraqi people. Mercy Corps’ community-driven approach to conflict management and prevention will strengthen the ability of province and community leaders to manage and prevent conflict, promote reconciliation and trust between communities, and amplify the role of women and youth in decision-making. The initiative addresses two of GAC’s thematic foci for Iraq: democratic and accountable government (investing in civil society and the participation of women and youth) and rule of law and security (reinforcing stability).


General Position Summary

The Monitoring, Evaluation and Learning (MEL) Officer will lead the implementation of all MEL activities of the program’s activities in Ninewah governorate, under the direct supervision and overall leadership of the MEL Manager for the Conflict portfolio. More than just measuring results, the MEL Officer will play a leading role in implementing an effective learning system that helps the program team make iterative improvements to implementation over the course of the program. S/he will organize and supervise all technical MEL activities related to MC conflict management program in Ninewah, improving program quality, monitoring performance and facilitating the transmission of best practices. S/he will responsible for the timely reporting on program results & indicators in program locations and to submit daily updates and weekly reports to the ME Manager. S/he will contribute to building MC overall MEL capacity, enhancing the overall use of clear program logic, sound data collection and analysis methods. A strong candidate will be able to work independently to solve problems and prioritize tasks in a challenging environment. Tasks will include but are not limited to tools design and translation, database design, conducting daily data collection through quantitative and qualitative research methods, i.e. household-level surveys, Focus Group Discussions and Key Informant Interviews, conducting data entry tasks, XLS Form coding, verifying and analyzing the data and reporting on a regular basis to ME Manager and Program teams. The MEL Officer will work closely with the program team office and coordinate with other stakeholders for activities related with monitoring and evaluation.


Essential Job Responsibilities

  1. Design of Overall ME Strategy
  • Work with ME Manager to periodically review, refine and develop the key ME frameworks for the
  • Program (including log-frame, PMF and indicators).
  • Work with ME Manager to develop ME strategy establishing processes for the collection, analysis and use of data both for the purpose of  measuring progress against indicators and for programmatic learning.
  • Lead the development and refinement of crisis and dispute collection, tracking and analysis tools that not only help the program to track numbers and types of disputes, but also provide in-depth information on nature, causes and solutions
  • Lead the development of a qualitative research strategy looking into improved participatory methods for conflict assessments, conflict analysis and measuring outcomes of our conflict resolution processes at grassroots and local levels.


  1. Development of data collection tools and methodologies
  • Participate in the process of determining information needs based on indicators, in accordance with programs proposal and objectives and results outlined with the program log-frames establishing processes
  • Assist ME Manager in the design of appropriate information collection tools and methodologies for the collection, analysis and usage of data both for the purpose of measuring progress against indicators, program achievements, successes and challenges, and for programmatic learning
  • Lead on translation of necessary documents such as data collection tools with support from MC translator;
  • Code the questionnaires / digitization using online platforms for ODK use in the field
  • Provide feedback on the use of forms to ML Manager after piloting phases;
  • Assist in reviewing the effectiveness of the overall ME system for youth protection programming, providing feedback to the ME Manager on a regular basis;
  • Assist in providing training in assessment and monitoring methodologies to relevant staff.


  1. Field data collection
  • Provide ME Manager with weekly work plans and activities;
  • Plan according to priorities set by the ME Manager;
  • Work in close collaboration with Program teams, following activity schedules and adapting ME work plan
  • Accordingly;
  • Ensure transparent, accurate and timely collection of data in the field for monitoring and evaluation
  • purposes;
  • Provide mentoring and technical support to team members in data collection and analysis and encourage a culture where ME is part of all staff members’ jobs
  • Lead in training program staff on data collection methods, tools and techniques as appropriate whenever involved in data collection;
  • Provide technical support to CBO staff to enable partners to increasingly assume greater responsibility for
  • ME functions within youth centers.
  • Facilitate/translate raw data and conduct/translate FGDs / KIIs with communities, NGOs, government and Other stakeholders as relevant.


  1. Database management
  • Work with ME and Data Managers to ensure consistent and effective flow of data, leading to consistent tracking of indicators that are backed up by evidence.
  • Maintain database management systems for beneficiary and indicator tracking, ensuring databases are always cleaned and up-to-date, providing Program teams with relevant information on target progress and achievement.
  • Ensure transparent, accurate and timely entry of data into databases as instructed by ME Manager, if paper forms used.
  • Up of all data on a daily basis after each field mission if ODK use.
  • Take the lead in data verification processes, ensuring that all data reported to ME Manager is accurate, transparent, and reliable and logic.
  • Support ME and Data Managers in Excel-based data analysis, highlighting key findings and generating appropriate visual representations (graphs, tables, charts).
  • Maintain filing systems of ME tools and databases (hard and soft copies).


  1. Reporting
  • Monitor indicator performance and contribute to the regular monitoring and performance reports, as directed by the supervisor.
  • Create memos on transcript of FGDs, KIIs and results of quantitative surveys.
  • Feed the Program teams and ME Manager with challenges encountered in the field, lessons learnt and recommendations on best practices to implement.


  1. Accountability
  • Assist the establishment of community feedback mechanism, ensuring complaints are logged and addressed.
  • Ensure maintenance and daily update of Complaints Registration Database is ongoing.
  • Ensure appropriate referrals are made to relevant stakeholders based on the nature of the complaint.
  • Ensure that complainants are informed about the outcomes of the follow-up investigation.
  • Submit monthly reports to ME Manager.
  • Ensure a safe working environment for all people involved in project implementation and maintain the highest standards of behavior when working with children and families.
  • Adhere to all MC policies and procedures as outlined in MC policies and procedure manuals;
  • Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.


  1. Any other duties as assigned by the ME Manager


ACCOUNTABILITY: Accountable to position description, MC HR Manual, ICRC Code of Conduct.

ORGANIZATIONAL LEARNING: As part of Mercy Corps’ agency-wide Organizational Learning Initiative, all team members are responsible for spending 5% of their work time in formal and/or non-formal professional learning activities.

REPORTS DIRECTLY TO: Monitoring, Evaluation and Learning Manager



EXTERNAL CONTACTS: IQCM, CMC members, community leaders, communities.

Qualifications & Preferred Skills

Knowledge and Experience

  • Bachelor’s degree is required, Master’s preferred.
  • At least 2 years of work experience in Monitoring, Evaluation and Learning with international and/or local NGOs or other relevant organizations.
  • Experience working on conflict management / conflict resolution issues desirable.
  • Experience working on women’s and / or youth empowerment and participation an asset
  • Strong analytical, multi-tasking, and organizational and prioritization skills are necessary.
  • Demonstrated attention to details, ability to follow procedures, meet deadlines and work independently and cooperatively with team members is required.
  • Knowledge of qualitative and quantitative data collection and analysis methods.
  • Commitment to working with vulnerable groups regardless of race, religion or gender.
  • Fluency in written and spoken English, Arabic and Kurdish is required.
  • Excellent communication skills are required, including strong writing and reporting skills.
  • Highly developed computer skills and strong familiarity with Microsoft Office and Excel are mandatory.
  • Candidate must be willing to travel and work in difficult conditions.
  • Candidate must enthusiastic about traveling to the field on a daily basis.


Success Factors

The successful MEL Officer will show flexibility, and a willingness to test, adapt, and improve. S/he will seek to produce information and learning that is genuinely useful for the Conflict program staff in informing their strategic \ and operational decisions. S/he will see the value in quantitative data, but will also be enthusiastic about conducting Qualitative research in order to attain greater meaning. S/he will be passionate about and have a good understanding of youth and/or protection programming as well as livelihoods programs for youth and have the ability to learn quickly, take initiative, and be accountable for results. S/he will have the ability to understand the larger picture while remaining focused on the details.



Successful candidates should meet the education and experience requirements in the position descriptions for the vacant positions. S/he must be self- motivated, creative, tolerant, and able to work in difficult, stressful environments and follow Mercy Corps procedures. S/he must respect diversity and gender equality at the workplace.

How To Apply


Successful candidates should meet the education and experience requirements in the position descriptions for the vacant positions. S/he must be self- motivated, creative, tolerant, and able to work in difficult, stressful environments and follow Mercy Corps procedures. S/he must respect diversity and gender equality at the workplace.

Interested candidates should submit their CVs to the email address before the deadline indicated below.

Please indicate on the subject of the email the title of the position you are applying for full position description for the noted posts please visit websites NCCI and F-Job.



Mercy Corps will review CV’s and applications on a rolling basis (i.e., as applications are submitted).

Potential candidates for the post will be contacted for an interview and processed according to Mercy Corps Human Resources policies and procedures. As soon as qualified candidates are identified the positions will be closed automatically. Please note that only shortlisted applicants will be contacted for potential interview. Any documents submitted will remain with Mercy Corps and will not be returned to candidates.

Applicants are to submit their CV (no more than three pages) and a cover letter (no more than one page) as one file (word or PDF). The name of the file must be the applicant's name in Latin (not Arabic) script

Mercy Corps is an equal opportunity employer. Females are highly encouraged to apply.


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