Job Information Operational Communication & Community Engagement Field Officer NGO Information
Contact Name ICRC HR
Contact Email
Job Information
Contract Duration 1 year
Governorate Baghdad
Job Shift
Nationality National
Working Hours Full Time
Posted 2019-11-25
Minimum Education Bachelor Degree
Degree Title
Minimum Experience 5 Year
Required Travel
Job Status
No Of Jobs 1
Published Date 2019-11-25
Deadline Date 2019-12-10
[Baghdad,Iraq ]


To ensure the work of the Communication department is managed efficiently and effectively in line with an established guidelines. Operational Communication (all communication, including face-to-face and digital, with beneficiaries of programmes, weapon bearers, civil society leaders, civil and religious authorities etc. designed to improve knowledge of the ICRC and access and security for our teams) reports to the Communication Coordinator and responsible for the dual (and overlapping) files of Operational Communication and Community Engagement, the Field Communication Officer defines, develops and implements the delegation’s strategy on proximity communication aimed at enhancing acceptance of the ICRC. This is done in co-operation with the Heads of Sub-Structure and the ComCo. S/he helps integrate feedback from communities into the ICRC’s programme cycle and enhance the organization's accountability. S/he also helps ensure clarity and coherence of key messages for the delegation's identity, operational objectives and activities across OpCom and CE.


In addition, you will need to be an enthusiastic, flexible, committed, and a resourceful colleague who can support the Manager to lead the team. The successful candidate will need to deliver to a high standard, be resilient and have a positive “can do” attitude.


Major Duties and Responsibilities:

The incumbent will undertake the following responsibilities under the direct supervision of the ICRC Communication Coordinator in Baghdad:

Operational Communication (45%):

  • Participates in the assessment of current operational communication practices and standardizes and shares best practices.
  • Coaches Com FOs and other staff regarding operational communication and ensures clarity and coherence of key messages for the delegation's identity, operational objectives and activities.
  • Conducts regular field trips to all structures for coaching purposes and to participate in key activities, including dissemination sessions.
  • Develops suitable material (including presentations, FAQ documents, brochures, video clips, human interest stories, social media posts, etc.) to support operational communication throughout the delegation.
  • Carries out operational communication sessions for the BAG AoR in support of other departments (notably relations with armed and security forces department/Legal department/Protection).
  • Maintains the operational communication database for reporting and recording purposes.
  • Centralizes and provides feedback on reporting mechanisms in the form of OpCom reports produced by Communication field officers.
  • Develops and maintains perception monitoring mechanisms for key audiences and/or clients.

Community Engagement (45%):

  • Assesses community engagement needs across the delegation in close coordination with relevant departments, notably Protection and Assistance.
  • Supports the development of strategies and plans of action at field level, and supports and coaches Communication field officers in their implementation.
  • Contributes to an analysis of the main means and channels of communication used by communities in order to improve two-way communication with the ICRC and better target assistance and protection work.
  • In coordination with Protection and Assistance, contributes to the creation, development and evaluation of feedback mechanisms for communities and beneficiaries on ICRC services and promotes accountability to affected populations (including, but not limited to helplines and surveys).
  • Contributes to an analysis of perceptions in the field to detect reputation issues concerning the ICRC.
  • Contributes to the delegation’s understanding and analysis of the country’s political/social environment and humanitarian problems.

Other (10%):

  • Assists the Communication Coordinator with the implementation of ICRC public information campaigns.
  • Contributes to the yearly strategy (Planning for Results (PfR)) exercise.
  • Is technical manager (blue line) for three Communication Field Offices (Najaf, Basra, Khanaqin).


Qualifications & Preferred Skills

Required Qualifications and Experience:

  • University degree or equivalent (preferably master's level) in a relevant field such as communications, political science, international relations or journalism.
  • 5 years’ work experience in a field relevant to communication and/or prevention.
  • Excellent knowledge of written and spoken English and Arabic.
  • Computer skills (proficiency in MS Office); familiarity with online and social media communication tools.
  • Confirmed capacity to represent the ICRC and previous experience in operational communications an asset (including conveying key messages to weapon bearers).
  • Requires regular field trips throughout Iraq.


Desirable qualifications:

  • Experience in communicating and working with a wide range of people, including people of culturally diverse backgrounds;
  • Good communication, interpersonal and organizational skills;
  • Ability to draft clearly and concisely;
  • Demonstrated gender awareness and gender sensitivity;
  • Ability to work effectively and harmoniously with colleagues from varied cultures and professional backgrounds;
  • Ability to work under pressure;
  • Personal commitment, efficiency, flexibility and drive for results.


Key Competencies

  • Ability to work in a team but also independently.
  • Making Effective Decisions.


How To Apply

ICRC Remuneration and Social Benefits: We offer

  • A monthly salary with benefits including (13th salary, medical coverage, training opportunities and social security scheme)
  • The opportunity to practice your profession in an international, humanitarian and multicultural environment
  • Support you through ongoing learning and development opportunities


The successful candidate will submit to a three month probation period.


To Apply

Interested candidates should forward the following to (

  • Updated Curriculum Vitae
  • A cover letter stating why you think you have the necessary skills and qualifications
  • Salary expectations

Please indicate the post title you are applying for. Applications will only be accepted with valid residency and work permit in Iraq.

Due to the large number of inquiries we receive, only candidates who have met the required experience & qualifications for this position will be contacted immediately.

As ICRC, we are convinced that diversity makes us better at what we do: it enables us to form close relationships with wide-ranging communities and develop the best solutions for the people we work with. We make a conscious effort to have diverse teams with regards to age, disability, race, ethnicity, religion and sexual orientation and particularly in terms of gender as women make up more than 20 % of our staff and are encouraged to apply.


The International Committee of the Red Cross (ICRC) is an impartial, neutral and independent organization

whose exclusively humanitarian mission is to protect the lives and dignity of victims of war and internal

violence and provide them with assistance. Please visit our website for further information:

No Fee:



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