Job Information Operations Assistant NGO Information
Contact Name
Contact Email
Job Information
Contract Duration
Governorate Erbil
Job Shift
Nationality National
Working Hours Full Time
Posted 2020-03-25
Minimum Education Bachelor Degree
Degree Title
Minimum Experience 2 Year
Required Travel
Job Status
No Of Jobs 1
Published Date 2020-03-25
Deadline Date 2020-04-08
[Erbil,Iraq ]


Under overall guidance of the Chief of Mission (CoM) and Head of Erbil Office , overall supervision of Operations Officer, the direct supervision of Senior Operations Assistant, the incumbent will be responsible for the following:

Core Functions / Responsibilities:

  1. Process requests for purchasing tickets for IOM staff and visitors, ensuring that the travel arrangements follow the IOM rules of most direct route and most competitive prices; in this context, provide solutions to a wide spectrum of issues related to travel.
  2. Generate travel on duty arrangements for all IOM staff located in the countries covered by the REGION regional office where no operations structure is available.
  3. Generate the travel arrangements for high-level government officials, dignitaries and delegations attending meetings and conferences by coordinating flights and issuing tickets.
  4. Verify ticket invoicing and create a Ticket Order Record (TOR) in iGATOR for all issued tickets for payment in PRISM Financials.
  5. Coordinate salary deduction advice to the Payroll Unit when needed.
  6. Verify and settle invoices for the tickets that would be paid locally, making sure that the TOR is created in iGATOR.
  7. Monitor unused tickets and request appropriate refunds.
  8. Maintain the filing system for the staff travel records, including the requests, approval, confirmation, ticket and TOR.
  9. Provide guidance and advice on IOM’s travel provisions by interpreting the rules and regulations, and answering queries from all levels of the organization as requested by National Operations.
  10. Process travel authorizations and claims of IOM staff in line with travel entitlements, ensuring that the travel arrangements follow internal and external regulations and alerting management in cases of non-conformity.
  11. Assist with technical guidance on issues related to IOM staff travel, providing inputs and analysis to support decision-making.
  12. Undertake other such duties as may be assigned.
Qualifications & Preferred Skills


  • University degree from an accredited academic institution with experience in capacity preferred; Demonstrated ability to maintain accuracy and confidentiality in performing responsibilities with at least with 2 years of relevant professional experience.
  • Completed High School degree from an accredited academic institution, with minimum 3 years of relevant professional experiences.


  • Possesses managerial skills (planning, organization and reporting);
  • Good communication skills;
  • Ability to work effectively and harmoniously with colleagues from varied cultures and professional backgrounds;
  • Ability to handle confidential matters;
  • Ability to meet deadlines and work under pressure;
  • Strong computer background including experience with relational database and Microsoft applications such as Excel, PowerPoint, Word, and Outlook;
  • Coordinates actions with relevant IOM mission actors and uses coordination structures;
  • Personal commitment, efficiency, flexibility, and initiative to achieve results.


  • Fluency in English, Kurdish and Arabic are required.
  • Any other language is and advantage.


How To Apply

Interested candidates are invited to submit their applications via a link:

For an application to be considered valid,


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